it May seem silly but sometimes leave our car in the workshop can pose more headaches than joys. No, it is not that we don’t trust the workshops or the skill of its professionals, but that the economic situation in which we live has made many decide to take the path of the rogue. This means that, can be used replacement parts are of worse quality, more affordable, or even bulge the budget minutiae that were not really necessary to fix.
This creates in the consumer misgivings and suspicions because it does not rely on what they tell you in the workshop. The PSA Group is aware of this situation and to ensure that their customers are more relaxed and happy when they leave their cars in the official services of the group have decided to make this measurement. By platform CitNOW, customers of PSA (Peugeot, Citroën and DS) will receive a video that will explain to you the diagnosis that they receive their vehicles.
the operation of The system is very simple that the the platform CitNOW will send the customer an e-mail and SMS in which will be annexed to the detailed report of the operations performed to the vehicle as well as a video that explains and teaches the diagnosis made, the problems encountered during the process, and the budget that you will have to pay when your vehicle is out of service.
With this document, graph, the customer can decide in real time whether to approve or suspend the repair agreed, or if you have any doubt clear it by using a feed back faster and easier. According to Alfredo Vila, Director General of PSA Retail “we extend the use of video throughout our own network and team and after checking, in a pilot conducted in two dealerships, the value provided by the platform CitNOW customers and the business of our network”.
This measure seems very useful for official services, and customers as it enables real-time communication. In addition, it helps to streamline the maintenance tasks as the client decides in real-time on the maintenance of your vehicle, facilitates the work of mechanical and technical staff of the workshop.
Source – PSA Group